Nigerian vendor loses N26m sales over attitude to buyer who asked for discount

A consultant shares her horrible experience with a Nigerian vendor who bluntly shunned her for attempting to negotiate a discount on an order of 7,000 packs.

An X user identified as @PeppyAkaniro recounted how she placed an order, totalling around 13 million Naira, which prompted her to seek a discount.

The Nigerian vendor’s response was swift and unfiltered: “I do not want to sound arrogant, but 7,000 is not up to 3 hours’ work in our factory. No discount.”

In a contrasting experience, the buyer had a different interaction with a Chinese brand where she got a $100 refund after placing an order of 5,000 packs.

Narrating her ordeal, the buyer emphasized that the issue was less about the discount and more about the vendor’s tone and approach. She eventually withdrew her order and bought twice the quantity from a different source.

Discount saga between a Nigerian vendor and buyer

“I ordered 7000 packs of an item from a Nigerian brand. I asked for a discount as the amount quoted was the retail amount. Their response: ‘I do not want to sound arrogant, but 7000 is not up to 3 hours work in our factory. No discount.’

I ordered 5,000 from a Chinese brand. I asked for a discount. They said ‘Give us a 5 star review and we will give you $100 discount’

Make of this what you will.
Because some people seem to be misunderstanding this, I’ll like to clarify that the focus is not on the discount, but on attitude to customers.

Also, the order amount was about 13 million for an item that sells for less than 2k. Anyone who understands business should know that incentive for bulk purchases is good practice. Cheers.

A lot of comments on not going ahead with the order. I truly wish to purchase from a Nigerian brand because ‘Grow the Naira’. I have tried letting this business know their approach is not right, and in response, they have inundated me with videos of bulk orders from other customers.

They have completely missed the point. I will likely still be continuing with the order, against my better judgement. I may be encouraging bad behavior by doing so, but I will not want a Nigerian business to lose money if I can help it.

Even one with very terrible customer service. I can only hope that somehow, they learn to do better. Even if they don’t learn it from my conversation with them.

Maybe I will send them this post so they can read the different views, and hopefully understand. Or not! For those asking if it’s real.

Having read all the feedback and comments on how going ahead with the order is enabling bad behavior, I am forced to agree, and reconsider the purchase.

I am now moving my purchase to an Egyptian brand, with Nigerian presence, from whom I had ordered another 7,000 prior, and received excellent customer service.

I will now be purchasing 14,000 packs from the Egyptian brand in Nigeria.
Thank you all for engaging and sharing your opinion.”